Contact Us

Please fill in the form below with any queries or you can email us on info@frequencyuk.co.uk

We aim to respond within 24-48 hours.

FREQUENTLY ASKED QUESTIONS

How do I return/exchange my order?

We currently offer a refund only policy (exchanges are not available) click here for returns.

HOW LONG WILL IT TAKE YOU TO PROCESS MY REFUND?

Once your parcel has arrived with our returns team, the item(s) will be inspected to ensure there is no damage or defects to the goods.

If it is eligible for a refund we aim to process it within 5 days. This marks the item(s) as returned and triggers a refund. Once the refund process has started, we expect the refund to be back with you within 5 working days.

If the item(s) is not eligible for a refund against our refund policy then we will be in touch via email.

WHAT COURIER SHALL I USE TO RETURN?

WE SUGGEST THAT YOU USE a tracked or signed for postal service with adequate insurance should you need to make a claim

to steer clear of any issues and delays please avoid using a third party courier service

Frequency is not responsible for returned goods lost in transit.

CAN YOU TELL ME IF YOU ARE GETTING AN ITEM BACK IN STOCK

at frequency we never plan to re stock, once it's gone it's gone! To be the first to hear about our latest launches keep an eye out on our social media, as they provide the most relevant information to keep you in the loop.

Instagram

where is my order?

all orders are shipped with dpd next working day. log in to your account to track your order.

Alternatively you can check the tracking link we sent in your despatch email to view the latest tracking information. (check junk folder).

Contact Us

FREQUENTLY ASKED QUESTIONS

Contact form

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